Every once in a while the universe shows me what’s so special about the service that we REALTORS® offer.
Last week I ordered a bed on line and was told that it would be delivered on Thursday between 12 and 5. Ok, that’s good. So I rearranged my schedule.
Two hours before the delivery time, They (I’ll call them They, I can’t bear to mention their name again) realized they couldn’t make it and would have to come Monday instead. Again, I rearranged my schedule so I could be there. When I called at 3:00 on Monday just to make sure They were still coming, They said they’d be there before 5:00. At 6:30, even while the dispatcher was promising me that the delivery would arrive in the next 15 minutes, the driver walked into headquarters claiming that he couldn’t find my house. (He had a cell phone. Why didn’t he call me? I was sitting there like a lump, waiting.)
They rescheduled again, for Tuesday. For the third time, I rearranged my schedule. This time They came.
Can you imagine something like that happening in the real estate business? Settlement is scheduled for Tuesday at 3:00. The buyer and agent don’t show up. What? They got lost and couldn’t find the office and went home?
We don’t do that. We can’t. We won’t.
Want to share your horror story about bad service? Vent a little – you’ll feel better.
Technorati: customer service, bad service, drive you nuts
